• What happens if the product is damaged during delivery?

    ACERA always shows the most sincere attitude towards every customer.We are more than happy to recall products that become defective during delivery and offer you new ones. Should you have any questions about using our products, please email service@aceraliven.com . Our professional staff is at your service.

  • What is the design concept of Acera Liven?

    As health is a new trend, Acera is committed to bring consumers new concept of life with aesthetics. Cooperating with a diverse international design team, we provide series of original works with distinctive features each year. With the most delicate attitude, high-quality products will always be presented.

  • How can you detect negative ions?

    ACERA LIVEN products have a glaze that has been tested by SGS using professional precision negative ion testing instruments. The testing instruments are available at each of our stores, so that customers can directly test for negative ions.

  • What’s the features of Liven Tourmaline Tumbler?

    Low lead-cadmium content that conforms to international safety standards.
    High quality material used in patented manufacturing process.
    Embodied with unique cultural patterns, our Tourmaline Tumbler is crafted with more than 70 to 80 steps.
    LIVEN tourmaline white glaze can release good far infrared energy with an average emission rate of 0.906 of 5-14μm far infrared. Tourmaline lining that releases far infrared and negative ions that soften water and improvie its absorpton into the human body.
    Enviroment-friedndly ABS inner threads, sillione seals, acrylic lids and Tritan inner cap for faux wood gran lids.
    Double-wall insulation for heat preservation

  • Is the LIVEN product microwave and dishwasher safe?

    It is not recommended to put the product inside a microwave or dishwasher, hand wash is strongly suggested.

  • Can LIVEN products with cracks still be used?

    Our LIVEN products are manufactured by a 1280℃ firing process, ensuring their permanent function. Once the products are cracked, they can still be used in other ways as flowerpots for planting or as fish tanks to purify the water. Therefore, please reuse our products to help protect the environment.

  • Single-wall and double-wall travel mugs, what is the difference between them ?

    Single-wall products keep liquids hot or cold for up 40 minutes, while double-wall tumblers preserve the desired temperature for up 90 minutes.

Please contact us if you have other questions, thank you!